Privacy Policy
At AapkaBhandara.com, in association with Bhandara-wala.com, we value your trust and are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you access or use our website, mobile application, or services.
By using our platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
a) Personal Information
- Name, email address, contact number, postal address.
- Payment details (only as processed through secure payment gateways – we do not store card/UPI details).
- Identification details (if required for tax receipts or compliance).
b) Non-Personal Information
- Browser type, device information, operating system, IP address.
- Pages visited, time spent, and activity logs on our website/app.
- Cookies and tracking data (see Section 6).
c) Donation/Sponsorship Information
- Amount donated/sponsored.
- Dedication text, photos, or messages (if provided).
- Preferred dates and locations for Bhandaras.
2. How We Use Your Information
- Service Fulfillment To plan, organize, and execute Bhandaras on your behalf.
- Payment Processing To process donations/sponsorship payments through secure gateways.
- Communication To send receipts, confirmations, updates, and service-related notifications.
- Personalization To customize your experience, including showing relevant updates and events.
- Compliance To maintain legal, taxation, and regulatory compliance.
- Marketing (Optional) To send newsletters, promotional offers, and updates about upcoming Bhandaras, only if you have opted in.
3. Sharing of Information
We respect your privacy and will never sell, rent, or trade your personal information. However, we may share data in the following cases:
- Service Providers: With catering teams, logistics partners, and volunteers, but only to the extent necessary to execute a Bhandara.
- Payment Gateways: With trusted third-party gateways for secure processing of donations.
- Legal Requirements: If required by law, regulation, or government order.
- Business Transfers: In case of a merger, acquisition, or restructuring, data may be transferred to the new entity.
4. Data Storage & Security
- All personal data is stored on secure servers with industry-standard encryption.
- Sensitive payment information is processed by certified third-party payment gateways (PCI-DSS compliant); we do not store credit/debit card or UPI PIN details.
- Internal access to user data is strictly limited to authorized personnel.
- While we follow best practices, no online transmission or storage method can guarantee 100% security. Users share data at their own risk.
5. Your Rights
As a user, you have the following rights:
- Right to Access Request a copy of the personal data we hold about you.
- Right to Correction Update or correct inaccurate information.
- Right to Deletion Request deletion of your personal data (except where retention is required by law).
- Right to Withdraw Consent Opt out of marketing communications at any time.
- Right to Restrict Processing Limit the way we use your personal data in certain cases.
For exercising these rights, please contact us at [Insert Support Email].
6. Cookies & Tracking Technologies
- Our website uses cookies to enhance user experience, remember preferences, and analyze website traffic.
- Third-party analytics tools (e.g., Google Analytics) may also track user behavior.
- You may disable cookies in your browser settings, but some features may not function properly.
7. Third-Party Links
Our platform may contain links to third-party websites (e.g., temples, partner organizations).
We are not responsible for the privacy practices or content of those sites. Users are encouraged to review their privacy policies.
8. Children's Privacy
- Our services are intended for individuals 18 years and older.
- We do not knowingly collect personal data from children under 18. If we discover such data has been shared, we will delete it immediately.
9. Data Retention
- Personal data is retained only as long as necessary for service delivery, compliance, or legal obligations.
- Donation and sponsorship records may be retained for up to 7 years for tax and audit purposes.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the “Last Updated” date.
Continued use of services implies acceptance of revised policies.
11. Grievance Redressal & Contact
If you have any concerns regarding your privacy, please reach out to us:
We aim to resolve grievances within 30 days of receiving a written complaint.
